1. Assembly requirement
Product warranty is only valid for installation, commissioning and use in accordance with its operating instructions. In products that a qualified technician is required for, the installation work is not included in the price of the product.
2. Place for submitting a claim
Claims for purchased goods are accepted at "Reborn PCB" Ltd.
Transport costs to "Reborn PSB" Ltd. are in charge of the customer!
Submitting the claim, the consumer has to transport the goods to the point of sale and/or to a dealer designated by the seller.
3. Required documents for demanding a claim
3.1. The claim is submitted locally at the office of the company in written form by the User indicating the subject of the claim, names, address and contact telephones.
3.2. Submitting a claim, the user must attach a document certifying the product and the term of the guarantee: Warranty Card and/or Cash receipt (Invoice), eventual Protocol confirming the defect of the goods.
3.3. The warranty card contains the model, the factory number, the date of purchase, the name, the signature, and the vendor's seal, as the seller is informed of the indicated warranty terms within seven business days.
4. Warranty period
The warranty period of the product is indicated in its warranty card.
The warranty period starts on the date of purchasing specified in the purchase order.
5. Not a subject to warranty service
All external parts of the product are damaged by an error of the customer.
Devices, appliances and accessories used outside their intended use or in conditions other than those specified in the instruction manual.
Warning!
Warranty service can be declined in:
5.1. Lack of documents certifying the purchase or sale of the good.
5.2. Unconformity of data in the documents and the goods by User’s fault.
5.3. Alteration of the documents or product numbers of the product.
5.4. Attempt to repair, to adapt or to modify the product by unauthorised person.
5.5. Failure to respect and satisfy the conditions of safe-keeping and transport.
5.6. Case of damages caused of irregular operation to the product, functional overload, usage in unsuitable operating conditions (disabled electrical networks, impacts of temperature or humidity as well as other factors outside of the allowed limits).
5.7. Case of electric shock, flood, thunder, fire and other force majeure circumstances beyond the control of the producer, the trader and the maintaining service.
User guide
If you have a problem with your product, you do the following:
6.1. Check to see if there is anything in your instructions about how to solve it.
6.2. Your merchandise will be repaired in the service on your request in the order specified above, and you need to provide all the equipment, and you have also to ship it in its original packaging.
6.3. Before repairing of the product in the service, you will be informed whether the product needs the warranty service and whether the damage is not subject of post-warranty repair.
6.4. You will be informed of the eventual date of termination of the reparation and, if it is post-warranty, of its price.
6.5. If the problems related with warranty service are not resolved within a month after receipt of the item for repair, the User has the right to receive the same (new) item, another with the same characteristics or of refund.
6.6. If the reliability of the product is subject to post-warranty repair, the term for it is extended as it is not fixed regarding the time for the delivery of parts and the specifics of the repair.
6.7. The producer and trader cannot be held liable for the lost benefits a cause of the defect or the period product stays in the service.
6.8. During the period product stays in the service, the same or the trader are not obliged to provide another product instead.
7. Obtaining repaired goods
7.1. The user is obliged to assure of the quality and volume of the repairs done before receiving the goods.
7.2. In the conditions of the post-warranty period repair work, the transport costs and the parts, replaced during the repair of the product are paid by the User according to the service. The user is notified of their value in advance.
7.3. The date and nature of the repair are noted in the warranty card.
Attention!
Claims for uncompleted set and external defects are accepted only in the moment of receipt of the goods.
Damage of the product in use in a warranty period is not an automatic justification for replacement with a new one.
The warranty repair period varies depending on the complexity or availability of spare parts, with a maximum of thirty days.
There is no legislative regulation for a maximum of allowed number of repairs to require replacement of the goods.
All disagreements are arranged under goodwill negotiations. If this is not possible, the disputes shall be resolved in accordance with the regulations of the Bulgarian legislation.
Refusal of purchase
After ordering or sending of a merchandise, the user has the right to cancel the order within seven days from its receipt. In view our goal is mostly to satisfy our clients, "Reborn PCB" Ltd. accepts return of goods within 28 days from receipt in one of two ways:
Returning a refused item, it must go with a proof of purchase (receipt, courier slip or invoice) and a "denial of purchase form", unused, packed and reserved in original packaging. Take care of the products while you are keeping them as well as in return to avoid damage or loss during transportation, please!
If you return the goods by mail or courier, you save the receipt. Otherwise, you take the risk of losing and damaging the goods before we receive them.
Refund for the cancelled order is in the form of the original method of payment.
Refusal of purchase policy does not affect client rights of user.
Reclamation
Receiving the order, the customer has the responsibility to inspect the goods and, in existence of a visible defect or damage,to let us know. Do not leave products unchecked and packed. All visible damage/defects must be reported to us within a reasonable time after receipt of the goods (to three days).
Goods that they have been visibly used or damaged as a result of usage by the user are not accepted for a claim.
Claiming process
1. In case of defect/damage, the client notifies "Reborn PCB" Ltd. within 14 days after they are detected.
2. The notification insists to complete a "claim form" you can obtain from our company.
Data for the claim must contain: 1) the subject of the claim, 2) the customer's preferred method for executing the claim (3), 3) the amount in the claim and 4) the address and contact telephone.
3. In case of claim for a good, the consumer may pretend for a refund of the amount, replacing the good with another corresponding to the agreed one or a discount on the price.
4. Submitting a claim, the consumer must also attach the documents the claim is based on (receipt, payment note or invoice) and filled claiming form.
5. The goods - subject to the claim, are sent per courier, in charge of the CUSTOMER, to the address of the company:
6. "Reborn PSB" Ltd. accepts all claims, submitted timely. For each claim, an act is issued in duplicate, one is provided to the consumer.
For more information, do not hesitate to contact us at +359 877 44 55 60 or office@sirius-pcb.com.
